FAQ
How do I order from you?
1. You can order online. When ordering online simply click on the "BUY" button. By clicking on the "BUY" button, the site will automatically take you to our easy web-based system. Our web-based system is a quick and easy way to order items right to your doorsteps. It's fun and confidential. After you have placed an order with us, we will send a confirmation letter to your e-mail address regarding the order you have placed with us. We are ready to take your order or to help you with any questions you have.
When will my credit card be charged?
2. Your credit card will be charged within 24 hours after the order is placed completely and shipped out.
How do I get and use a discount coupon?
3.Just add it before you place an order use coupon code fur2009
How much is the international shipping cost?
4. Shipping cost will be calculated after order is complete and you will be noticed about shipping cost. The shipping cost is based on the total weight of your order. We use USPS for all of our international orders. For Canada we use USPS and UPS.
The minimum order is 1,500
and $4000 to get free shipping.
How do I track my order?
5. Once your order has been shipped out, you will receive an e-mail with your tracking number. You can also track your order by using our "tracking box" located on the left side of the screen.
Is there any minimum order amount?
yes,it is $50
I forgot my password.
7. Click the "login" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
When will my order be shipped?
8. You will receive a shipment confirmation when your order has shipped and tracking information. We usually ship your orders on the same day or the next business day.
What is your return policy?
9. Please see our Returning Info for complete details regarding our return policy.
Can I use your item photo images for my online store?
10. Yes, you may use our photo images for your online store upon purchase.
I am a new customer, can I place my order in COD?
11. We are sorry but new customers must prepay for the first 3 orders with us using either credit card or paypal.
Do I have to pay sales tax?
12. No, you don't have to. That's because all our sales are for resellers. All resellers must collect applicable sales tax from their customers.
I need a copy of my receipt/invoice.
13. Once your order is shipped you will reeive a copy of your invoice via e-mail.
14.Do you offer drop shipping?
Yes, we do offer drop shipping. Since we are a wholesale company we sell in bulk, if you sell our items in bulk you will get them at the same price we offer on the site. The items will be shipped in bulk to your customer with your name and company info.
How do I navigate the site?
15. To navigate this website, simply click on a category you might be interested in. Categories are located on the left side of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
I saw an item but now I can not find it?
16. If you can not find an item, most likely the items was sold out.
Do you have a printed catalog?
17. We do not have any printed catalogs because our inventroy is changing very fast.
How much do you charge for shipping?
18. The shipping cost is determined on the total dollar amount of your order.Free shipping on order over $200
When I place an order do I get same color or different colors?
19. Each id. number is pre-packed with the same color, so you will receive 4, 5, 6, or 24 pieces of the same color.
When I place an order do I get same size or different sizes?
20. When you place an order of our items all of the sizes are included in the pack. So if you select an item that has a S, M, L you will receive all of those sizes in your pack. Almost 90% of the time all the packs are broken down to even sizes like 2S, 2M, and 2L.
Can I mix different items to make the minimum order quantity?
21. No, you have to order the minimum of whatever the item is.
How often do you update your website?
22. We update our website everyday.
Do you have a showroom?
23.no not at the moment
